24/7
Control Room
We offer round-the-clock operational support
Our Control Room operates around the clock to coordinate staffing, respond to incidents, and support field operations in real time. Staffed by trained professionals and backed by integrated digital systems, it ensures uninterrupted service, immediate assistance, and a central point of oversight for all active sites.
Round-the-Clock Operational Support
Our Control Room operates around the clock to coordinate staffing, respond to incidents, and support field operations in real time. Staffed by trained professionals and backed by integrated digital systems, it ensures uninterrupted service, immediate assistance, and a central point of oversight for all active sites.
USPs
Emergency Response
In critical moments, our Control Room is available for immediate communication. We track response time from first alert to on-site attendance. Our team swiftly neutralises threats, supports emergency services, and manages incidents with thoughtful care.
Back-Up Staff
We maintain a reliable pool of trained personnel ready for rapid deployment. If a shift is disrupted by absence, delay, or early departure, our Control Room swiftly restores coverage within minutes, maintaining operational continuity at all times.
No Missed Shifts
Coverage is absolute. In 2024, we achieved 100% shift coverage and 99.9% attendance. Our advanced scheduling systems and live tracking ensure seamless handovers. If a staff member is unavailable, a field manager fills the role until a replacement arrives.
Training and Innovation
We invest in ongoing training and emerging technology to elevate performance across all roles. From frontline capability to compliance systems, we embrace innovation that strengthens outcomes, reduces risk, and improves the everyday experience.
Looking for a change?
Whether you’re rethinking your current provider or simply want a more responsive, capable service partner, We offer a smarter approach to venue security and guest care. Speak with our team today and discover why Sydney’s most respected venues choose PSG Hospitality.
Communication and Escalation
Effective communication is necessary in keeping all parties informed and aligned. At PSG, we maintain regular dialogue with personnel and clients to support transparency, responsiveness, and operational oversight.