Training
and Innovation
The PSG Academy is our state of the art training facility
We invest in ongoing training and emerging technology to elevate performance across all roles. From frontline capability to compliance systems, we embrace innovation that strengthens outcomes, reduces risk, and improves the everyday experience.
In House Training Facilities
Our in-house training facility, the PSG Academy, is the foundation of our commitment to continuous improvement in skills, techniques and innovative technology.
We invest in ongoing training and emerging technology to elevate performance across all roles. From frontline capability to compliance systems, we embrace innovation that strengthens outcomes, reduces risk, and improves the everyday experience.
USPs
Dedicated Training Manager
Patiare, our Training and Performance Manager, brings 25 years of senior experience across security, emergency response, and event operations. He designs and delivers training from induction to specialist upskilling, building capability, confidence, and consistency so that every team member is prepared and aligned to our standards.
Quality Recruitment
We prioritise people over numbers. Our recruitment focuses on attitude, aptitude, and presence. Instead of bulk hiring, we take a measured, values-driven approach, matching candidates to roles suited to their strengths. Each applicant is screened for reliability, presentation, and communication skills for a strong operational and cultural fit.
Service Excellence
We define service by the experience, not just the task. Our personnel represent both us and clients with professionalism, warmth, and discretion. Whether welcoming guests, assisting residents, or managing access, they are trained in etiquette, conflict resolution, and front-of-house presentation to deliver calm, attentive service at every interaction.
Technology Partners
Innovative technology is integrated into our reporting systems
Our reporting framework provides clear, timely, and actionable insight into site performance, personnel activity, and incident management. This strengthens compliance, reduces risk, and provides legal assurance. Aligned with SLED requirements, these detailed records support audits, reinforce accountability, and enable meaningful trend analysis.
Advanced Reporting
At PSG, reporting is not an afterthought, it is a core operational function. Through integrated digital systems and structured documentation, we provide clear, timely, and actionable insight into site performance, personnel activity, and incident management.
Our reporting framework also strengthens compliance, reduces risk, and provides legal assurance. Aligned with SLED requirements, these detailed records support audits, reinforce accountability, and enable meaningful trend analysis.
USPs
End-of-Shift Report
All personnel complete a standardised report after each shift, covering key observations, crowd behaviour, access control, WHS matters, and incidents. Reports are submitted digitally for review by PSG management and venue supervisors, supporting issue tracking and a clear operational record.
Incident Reporting
Guards are trained to report security-related events promptly, including unauthorised access, altercations, medical issues, alarms, or damage. Reports include time, location, involved parties, actions taken, and evidence such as images or CCTV. Major incidents are escalated in real time via phone or SMS.
Auscomply Integration
Reporting is managed through Auscomply, our central compliance and incident system. Guards submit reports in real time, creating secure records that support tracking, legal protection, and post-event review. All activity is logged, accessible to management, and aligned with venue-specific requirements.
24/7 Control Room
Our Control Room operates around the clock to coordinate staffing, respond to incidents, and support field operations in real time. Staffed by trained professionals and backed by integrated digital systems, it ensures uninterrupted service, immediate assistance, and a central point of oversight for all active sites.
Looking for a change?
Whether you’re rethinking your current provider or simply want a more responsive, capable service partner, We offer a smarter approach to venue security and guest care. Speak with our team today and discover why Sydney’s most respected venues choose PSG Hospitality.
Uniforms and Equipment
Every PSG team member is issued a professional uniform that reflects the standards of the venue they represent. Moreover, personnel are provided with all necessary equipment tailored to site specifications.
Uniforms
and Equipment
Every PSG team member is issued a professional uniform that reflects the standards of the venue they represent. Moreover, personnel are provided with all necessary equipment tailored to site specifications.
24/7
Control Room
Our Control Room operates around the clock to coordinate staffing, respond to incidents, and support field operations in real time. Staffed by trained professionals and backed by integrated digital systems, it ensures uninterrupted service, immediate assistance, and a central point of oversight for all active sites.